Express Service

Express Service brings improved customer service and standards directly to your business through customised interactive training workshops for you and your staff.

This program has been developed with you in mind as excellence in customer service means more professional staff and more satisfied customers, and in turn better profits for you.


  • Developing realistic service standards
  • Understanding the connection between customer service and profits
  • Knowing the differences between good and bad service
  • Improving communication over the phone and by email
  • Dealing effectively with difficult and challenging customers
  • Improving your staff’s skills and professionalism through commitment to personal action plans
  • Customer service that you can be proud of.

A participation fee applies which includes a workbook and snacks. Staff can attend an open program at our offices, or a customised program can be arranged for your team.


Send an email to and we will contact you to develop a program to suit your needs.